Author: HMUD

To our residents and commercial customers,

Our Operations Management Company, Hays Utility South, was acquired by H20 Innovation in 2018. As of December 1, 2020, to reflect the new ownership, Hays Utility South will change their name to H20 Innovation. Although the name of the operations management company will change, the organization and staff will and have remained the same.

The District will continue to receive the same quality service as always from Hays Utility South managing the District’s water/sewer operations and monthly billing. You can learn more about H20 Innovation at www.h2oinnovation.com.

Heatherloch Municipal Utility District (“District”) has authorized Jones | Carter, the District’s Engineer, to proceed with a Sanitary Sewer Rehabilitation project throughout the District. A majority of the District’s sanitary sewer facilities were installed in the late 1970’s and early 1980’s. Last year, the District performed an assessment to determine the condition of the sanitary sewer system. From that effort, Jones | Carter has identified deficiencies in the system and is in the process of completing design to perform repairs to rehabilitate/or replace those sanitary sewer pipe-sand manholes. Please note that the sanitary sewer facilities are located within existing District easements that are located on private property. Some of these easements are located in front, side, and/or back yards.

Construction is expected to begin in February 2021. Prior to commencing construction, affected residences will be notified twice. Once two weeks in advance of any work within your area and a second notice 48 hours in advance.

For any questions regarding this project, please contact Nathaniel Jackson, P.E. at (281} 303-4039 or via email at njackson@jonescarter.com.

As winter approaches:

• Winterize your sprinkler system.
• Change your faucet aerators with 1.0gpm aerator inserts from your local hardware store for $3-$4.
• Turn your hot water heater down one setting.
• Wash clothes and dishes with full loads to reduce water usage.
• Change refrigerator water filter.

Water is a precious resource, use wisely.

As an Essential Service Provider of Water, Wastewater and Payment Processing, we would like to update you that our office personal will continue to operate through the COVID-19 virus outbreak.

As of now our payment lobby is closed to the outside public. We are still available by phone at 281-353-9756 to take payments or new water service set-up. We also have (2) payment drop boxes at our office. One is a drive-through by the employee parking lot and one is located to the right of our payment lobby door. Our operations and field staff are still in full motion of their daily job duties.

Your drinking water is safe. The Corona virus is inactivated by normal water treatment and has not been found in the water supply. More information can be found at: U.S. Environmental Protection Agency’s website.

Please do NOT flush wet wipes, tissue or heavy paper towels.

Experts are warning that the panic run on toilet paper could lead to much bigger waste problems than we realize.

With toilet paper in short supply due to the panic buying in response to COVID-19, some researchers warn there’s a risk that toilet paper alternatives such as wet wipes, tissue, napkins and paper towels may lead to another major “monster” waste issues in YOUR sewer houseline and the District’s collection system!

With supermarket shelves wiped bare of toilet paper, water infrastructure experts fear that the use of toilet paper alternatives such as wet wipes, napkins and thicker paper could lead to major blockages in our water and sewage systems.

Some water utilities have already spent hundreds of thousands of dollars removing wet wipes from the collection systems, lift pumps and at sewage treatment plants. These products can create blockages of fat, sanitary items and wet wipes that block pipes and pumps and cause an added expense to remove.

Please do not flush wet wipes or heavy paper towels and properly dispose of them by throwing them in the trash.