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Directional flushing is a routine process that helps remove sediment and maintain water quality in the distribution system. It is a planned, organized, sequential technique. It involves closing valves to direct flow to the flushing hydrant. Directional flushing is recommended once a year.

What to expect:

• Discolored water: The flushing process can dislodge sediment and rust from the pipes, causing temporary discoloration.
• Reduced water pressure: The water pressure in your home might be lower during the flushing operation.

These effects are temporary and should clear up quickly after the flushing is complete.

What to do:

• Run cold water taps: To clear the pipes of any discolored water, run cold water taps for a few minutes after the flushing is complete.
• Contact your water supplier: If the discoloration persists for several hours, contact H2O Innovation, 281-353-9809.

Safety:

• Water is safe to use: Even though the water may appear discolored, it is still safe to drink and use.
• Avoid washing clothes: It’s recommended to avoid washing clothes, especially white, until the water clears up.

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues. If you experience a pipe freeze on your side of your water meter outside your home, H20 can only turn your water off at the meter. If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot. Or inside the garage. It’s a good idea to have the names of a couple of plumbers should you need them. As H2O does not repair homeowner private water lines.

Freeze Preparation Tips

• Wrap outdoor and garage pipes.
• Remove water hoses and wrap water spigot.
• Drain and turn off sprinklers system.
• Turn off water to your washer if in garage.
• If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

• Open cabinets under sinks to let your house’s heat warm the pipes.
• If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into house after they thaw.
• Let faucets drip from the cold and hot taps or run water through your indoor faucets before you go to sleep.

***Check your Insurance coverage. Flood insurance does not pay for damaged caused by freeze.

Through Heatherloch MUD’s website you can easily find links to the following services:

• Setup New Water Service
• Pay Your Water Bill
• Water Billing Questions
• Cancel Water Service
• Pay Tax Bill
• Notice to Purchasers of Special Taxing and Assessment Districts

H20 Innovation Contact Information

If you have any questions regarding your service or billing, please feel free to call: (281) 353-9756 between 8:00 a.m. and 4:15 p.m. each working day. 

If you have an emergency to report, such as:

• Water Leak
• Loss of Pressure
• Service Interruption
• Water Main Break in your Area
• Sanitary Sewer Stoppage
• Public Health Hazard

Please call H20 Innovation immediately at: (281) 353-9809.

For after-hour District related emergencies, please contact (281) 353-9809.