Heatherloch Municipal Utility District

Through Heatherloch MUD’s website you can easily find links to the following services:

H20 Innovation Contact Information

If you have any questions regarding your service or billing, please feel free to call: (281) 353-9756 between 8:00 a.m. and 4:15 p.m. each working day. 

If you have an emergency to report, such as:

  • Water Leak
  • Loss of Pressure
  • Service Interruption
  • Water Main Break in your Area
  • Sanitary Sewer Stoppage
  • Public Health Hazard

Please call H20 Innovation immediately at: (281) 353-9809.

For after-hour District related emergencies, please contact (281) 353-9809.

What is Directional Flushing?

Directional flushing is a routine process that helps remove sediment and maintain water quality in the distribution system. It is a planned, organized, sequential technique. It involves closing valves to direct flow to the flushing hydrant. Directional flushing is recommended once a year.

What to expect:

  • Discolored water: The flushing process can dislodge sediment and rust from the pipes, causing temporary discoloration.
  • Reduced water pressure: The water pressure in your home might be lower during the flushing operation.

These effects are temporary and should clear up quickly after the flushing is complete.

What to do:

  • Run cold water taps: To clear the pipes of any discolored water, run cold water taps for a few minutes after the flushing is complete.
  • Contact your water supplier: If the discoloration persists for several hours, contact H2O Innovation, 281-353-9809.

Safety:

  • Water is safe to use: Even though the water may appear discolored, it is still safe to drink and use.
  • Avoid washing clothes: It’s recommended to avoid washing clothes, especially white, until the water clears up.

Emergency Readiness: H2O Innovation’s Guide to Managing Winter Water Woes

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues. If you experience a pipe freeze on your side of your water meter outside your home, H20 can only turn your water off at the meter. If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot. Or inside the garage. It’s a good idea to have the names of a couple of plumbers should you need them. As H2O does not repair homeowner private water lines.

Freeze Preparation Tips

  • Wrap outdoor and garage pipes.
  • Remove water hoses and wrap water spigot.
  • Drain and turn off sprinklers system.
  • Turn off water to your washer if in garage.
  • If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

  • Open cabinets under sinks to let your house’s heat warm the pipes.
  • If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into house after they thaw.
  • Let faucets drip from the cold and hot taps or run water through your indoor faucets before you go to sleep.

***Check your Insurance coverage. Flood insurance does not pay for damaged caused by freeze.