Water

Water Operator

H20 Innovation

P.O. Box 1209, Spring, Texas 77383
Phone: (281) 353-9809

Pay Online: https://www.eonlinebill.com/bapp/shays/indexl

For billing information, account balance and service transfers, call (281) 353-9756 between 8:00 a.m. and 4:15 p.m. each working day.

For emergency repairs, call (281) 353-9809:

  • Water quality issues
  • Meter leaks
  • Sewer stoppages
  • Sewer manhole repair
  • Water tap installations
  • Main line leak and break repair
  • Sink hole investigation and repair
  • Meter box and lid repairs

Notice About Confidentiality of Customer Information

Information in your Heatherloch Municipal Utility District (the “District”) customer account record, including information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, is generally excepted from disclosure under Texas Government Code, Chapter 552 (Public Information Act). However, the Texas Utilities Code, Chapter 182 (Rights of Utilities Customers) provides that a customer of a government-operated utility may request that the government-operated utility disclose personal information in a customer’s account record, including the customer’s address, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage.* Additionally, a customer or a representative of the customer may receive information excepted from disclosure if the information directly relates to utility service provided to the customer and is not otherwise confidential by law. If you would like to allow disclosure of your personal information, please complete the authorization form and return it to the District. This form enables you to request disclosure of certain information under Texas Utilities Code, Chapter 182.

Request for Disclosure of Information (PDF)