H20 Innovation Contact Information

If you have any questions regarding your service or billing, please feel free to call: (281) 353-9756 between 8:00 a.m. and 4:15 p.m. each working day. 

If you have an emergency to report, such as:

  • Water Leak
  • Loss of Pressure
  • Service Interruption
  • Water Main Break in your Area
  • Sanitary Sewer Stoppage
  • Public Health Hazard

Please call H20 Innovation immediately at: (281) 353-9809.

For after-hour District related emergencies, please contact (281) 353-9809.

Aviso de Hervir Agua Rescindido

El 02/17/2021, la Comision de Calidad Ambiental de Texas requirio que el sistema publico de agua Heatherloch M.U.D., PWS ID# 1010548, emitiera un Aviso de Hervir Agua para informar a clientes, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema publico de agua, el agua de este sistema publico de agua debia ser hervida antes de que se usara como agua potable o para otros fines de consumo humano.

El sistema publico de agua ha tornado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por este sistema publico de agua utilizada como agua potable o para otros fines de consumo humano y ha proporcionado a la TCEQ resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 02/23/2021.

Si usted tiene preguntas sobre este asunto, puede contactar a Howard Wilhite en 281-353-9809.

Boil Water Notice for Community Public Water Systems

Due to reduced system pressure, the Texas Commission on Environmental Quality has required the Heatherloch M.U.D./PWS ID # 1010548 public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Howard Wilhite at 281-353-9809. This problem was caused by the unprecedented winter storm. Once conditions return to normal, we will post the appropriate notice.